Refund policy

Returns and Refunds

We accept return requests within 14 days of delivery for eligible items. For a return of an item that arrived undamaged, the item must be unused, in its original condition, and returned in its original packaging. All returns must be returned in their original packaging. Cut or altered fabric, custom or personalized orders, sale items, and gift cards are not returnable.

To request a return, email mscraft4905@qualityquiltsplus.com with your order number and a brief description of your request. If your item arrived damaged, please include clear photos of the damage. We’ll review your request and provide return instructions. QualityQuilts Plus+ will provide a return label. However, all postage for returns is paid by the buyer unless you received the wrong item or your item arrived damaged. Those returns will be handled individually through our customer support team at mscraft4905@qualityquiltsplus.com. PLEASE DO NOT RETURN YOUR ITEM UNTIL YOU HAVE CONTACTED US AND RECEIVED A RETURN AUTHORIZATION. Returns without authorization will not be honored. For returns over $100.00, there will be a 15% restocking fee unless you received the wrong item or your item was damaged upon arrival.

If a refund is approved, we’ll issue it to your original payment method within 10 business days. Your bank or card provider may take additional time to post it. If more than 15 business days have passed since approval, email us at mscraft4905@qualityquiltsplus.com.

Industrial and Commercial Machine Warranties

Warranty coverage for industrial and commercial sewing, quilting, and embroidery machines is provided by the original manufacturer under its terms, rather than directly by QualityQuilts Plus+. For warranty service or claims, refer to the warranty documentation included with your machine and contact the manufacturer directly.